The above quote has always been one of my favorites. Another one is "The definition of insanity is doing the same thing over and over and expecting different results."
- and NO Einstein did NOT say it..
Our approach to all we do is based on solid engineering concepts and business best practices. Do we get it right out of the box every time? - No we do not.
How many times have we all seen where it is obvious things are going downhill and rather than re-thinking the approach, a "patch" is applied (because of tight deadlines, etc.)
making things worse! This is NOT how QuantumLeapSolutions operates.
OM (Operations Management) deals with administrating business practices to achieve the highest level of efficiency.
Specifically, dealing with the business key resources (labor, raw materials, and energy) to maximize profits.
BPM (Business Process Management) is a field of OM. It's all about managing and optimizing the organization's business processes.
So just what IS a Business Process(BP)? Essentially, BP's are related tasks and activities which produce products and/or services. Properly managed, they can be a tactical (and strategic) asset.
Typically a BP is visualized using a flowchart of events. It will have various activities and decision points. Some activities may as simple as emailing a report.
Decision points are used to execute different activity paths by taking advantage of inputs (ex: quantity/dates and times, prices, discounts, etc.)
An example may be as simple as automatically emailing a service contract renewal notice/invoice based on an expiration date.
Another may be determining if a quote requires approval from sales management, emailing the manager, handling the reply (yes/no), processing the resulting reply, etc.
Looking at what our customers want to do and are actually able to do revealed a gap.
It basically came down to this - Although they may have established Business Processes in place, "hiccups" were not unusual.
Here is a very simple example - the person responsible for putting together the weekly sales report had a skiing accident and could not report to work.
Their back-up had not prepared the weekly sales report in over a year - and did not have the correct application(s) nor access to all the data needed to put it together.
End result - the report was days late and (of course) left sales management missing vital information as to how they should be proceeding.
Even before the advent of the "cloud environment", implementing BPM using a combination of Best Practices and a reliable, extensible tool-set was critical.
Integration of on-site and cloud environments can be a daunting task. Fortunate we realized this a long time ago and sprung into action by partnering up with a
company who is totally focused on BPM - Orbis Software - the makers of TaskCentre.
The TaskCentre user interface provides you with a visualization of your business processes using graphical flowcharts of tasks/events. It never sleeps, gets into skiing accidents, nor goes on vacation -
it is hanging in there 24x7 doing it's job delivering reports, making ticket assignments, sending out service renewal notices/invoices, etc. All the time letting you know (if you want it to) what is happening.